Communication broke down but support callback was timely
I had expected the telephonic support to be a bit more confident and clear in their communication, as the instructions and explanations seemed a bit vague when I first called. The initial conversation was disappointing, with the representative unable to answer some of my specific questions fully. However, after some waiting time, a follow-up call was made, which helped clarify one or two points that I was unsure about. Though I appreciate that they eventually reached back, the overall experience left me feeling uncertain about relying fully on their help. The software training seemed well laid out on paper, but the sessions felt disconnected and didn't flow as smoothly as promised. The database feature showed some promise, but issues with automatic updates caused confusion about which version was actually running. The invoicing and payment steps were straightforward but lacked detailed guidance, making the process a little frustrating. All in all, I’m hesitant to say I feel fully confident with their support, though I will admit the callback demonstrated some commitment to service. It’s a mixed bag where I expected more proactive communication from the outset, and this impacted my initial trust in the system.