Communication about labels was confusing, but sign-up worked fine
I’m usually straightforward when I flag issues about sales material, and here it’s the labeling and wording in your platform that didn’t make sense to me. I had to repeatedly ask for clarification because terms used in the dashboard and the software description weren’t clear at all to someone new, which really slowed my pre-purchase understanding. Things like the differences between various plans and the database features weren’t laid out clearly, which felt surprisingly unprofessional given the price point. However, I will say the actual sign-up process was smooth and intuitive; it’s a shame the explanation upfront wasn’t as clear, but once inside, the invoicing and payment systems worked fine without hassle. Support after sign-up was decent but only after I prodded a few times. Overall, good app once you get through the murky communication upfront, but the way the sales info is presented needs serious improvement to make a better first impression that matches the software’s strengths.