Clicked when they finally responded properly
At first, I felt a bit frustrated because the response from support wasn’t consistent. They would answer some of my calls quickly but other times it took a day or two to get back to me with a solution. This inconsistency made it hard to rely on them right away. However, once I was able to have a clear conversation over the phone, things started making more sense. The support explained how to navigate some tricky parts of the software and the dialer tool more clearly than the manuals did. From that moment, the experience improved and I felt my questions were genuinely being addressed. The invoicing and payment process was straightforward but I would have liked more clarity upfront. Overall, their responsiveness had room for improvement but once it clicked, working with them got much easier and more productive.