Clicked when support got real
At first, I wasn’t sure if their support and communication would meet the expectations set during onboarding. The initial emails and telephonic support were courteous but rather generic, which made me doubt their effectiveness. However, everything changed when I faced a complex issue with the dialer integration. That’s when the support shifted from scripted to genuinely helpful, guiding me patiently through the configuration process. That moment is when things clicked for me, realizing they could actually back up their training and documentation. Still, before that point, it felt like slogging through standard responses without much resolution. After its peak, support was a mixed bag, but that particular experience restored my confidence somewhat.