Clicked when I realized some parts are DIY
Early on in my research about this software, I was pleasantly surprised and a little challenged by how much I had to figure out on my own before making a decision. The sales and pre-purchase material gave me a general idea of features and pricing but left some details blank that I had to explore through the trial or FAQs. Once I understood that this software leans on users to self-educate for some of the advanced setup, it clicked that they are offering powerful flexibility rather than a fully guided package. That said, the initial sign-up and invoicing was transparent and quite easy to manage which kept me enthusiastic about choosing this solution. There was a slight learning curve during training with the dialer and database setup but once past that, things felt solid. I appreciate the opportunity to dive in and test the platform without feeling over-promised, but some more upfront clarity during sales could have helped. Overall, I feel I made a reasonably informed choice after a bit of my own homework, which suits me well.