Clicked only after repeated calls to support
I was a bit unsure at first about how responsive the WFHI team would be since training introduced a lot of different concepts and features at once. During the early days of onboarding, I found myself circling back to the same support line several times to clarify details about database management and effective use of the dialer. The telephonic support people eventually were patient and helpful, which made a difference, but the moment it really clicked for me was not very early in the process. Sometimes there was a wait before I got through and I wished the updates from the team were a little more proactive rather than reactive to my queries. On the other hand, the sign-up and payment experience was seamless and straightforward. So, even though the training and onboarding didn’t impress me right away on responsiveness, once I got the hang of who to call and when, the experience felt stable and workable. It could be smoother, but it’s usable as is.