Clicked only after real hands-on, but still could be better
When I started using WFHI’s training and onboarding compared with what I had used before, I noticed some immediate challenges. The training provided was basic, covering initial setup, but I felt it lacked practical examples that matched real-life workflows. What worked well was the overall structure of software—once I understood the database and dialer features, the work went smoother. The moment it clicked for me was only after I spent extra time exploring the tools myself rather than relying on the training alone. On the downside, the onboarding felt slow since I had to wait for clarifications and call support to fix unexpected issues. The automatic updates were a positive; they brought improvements without needing manual intervention. However, the initial learning curve was steep, and I wished the training had been more interactive and less generic. So overall, the experience was mixed but usable, with things working better only after I made an effort to learn on my own.