Clicked only after long waits and repeating information
I found the support and communication quite frustrating because there was a lot of repetition involved. At first, I was explaining the same issue multiple times to different support agents, and that was quite time-consuming. The telephonic support didn’t always seem coordinated, so sometimes I had to wait on hold longer than expected. However, once I got past that hurdle, the actual technical support did help me figure out how to use the dialer and database features properly. The onboarding steps themselves seemed okay, but there was a disconnect in the communication flow that made the process slower than I would have liked. Sign-up and payments were straightforward enough, but the overall experience with support took a lot of patience. In short, it only really clicked for me when I finally got a support representative who understood my problem and guided me through the setup effectively.