Clicked much later than expected
I expected to get comfortable with the training and onboarding in just a few days, thanks to the clear instructions they promised. But it took noticeably longer. For the first week, I was stuck understanding how the database meshed with the dialer. The training content and software access seemed good, but the way the modules were structured felt disjointed compared to previous experiences I had with similar platforms. The moment it finally clicked was when I could efficiently use the calling tools alongside the updated database without having to constantly check the guide. Unfortunately, that moment came later than I thought it would, which slowed everything down. There was one thing worth appreciating: the automatic updates helped keep the software stable while I was figuring things out. Still, overall, I expected a quicker ramp-up time given the initial promises made during sign-up.