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WFHI review

Click hua jab support ne pehle step ko sahi samjha, baki thoda unclear tha

3 out of 53 of 5Verified customerSupport and communication

Click hua jab support ne pehle step ko sahi samjha, baki thoda unclear tha

Jab maine support ko phone kara to mujhe sabse pehle steps ke baare mein guidance chahiye thi specifically software ke automatic updates ke liye. Vo waqt laga jab unhone pehle step mein mera dialer aur database configuration check kiya, tab mujhe laga wo samajh gaye hain meri problem. Tabhi mujhe feeling aayi ki shayad help milne wali hai. Baaki communication thoda vague tha, kabhi response late milta, kabhi kuch technical baatein samajh mein nahi aati. Training sessions helpful toh thi par usmein bhi kuch important cheezein jaldi se cross kar dene ka jazba tha. Invoice aur payment process ke questions thoda delay se answer hua, jo disappointing tha. Lekin overall, jo moment support ne logically sequence follow kara, tab clarity aayi. Bahut zyada uljhan toh nahi thi par thoda aur structured approach chahiye tha. Mujhe lagta hai agar pehle he proper order mein kaam hota, toh pura experience better hota. Isliye bola ki jo real 'click' moment hai, vo pehle steps ke concrete samajhne mein hua.

Smita PrabhuPuducherry, IndiaExperience: Published:
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