Clearly support ne meri zarurat samajh nahi ki
Mujhe poora experience kafi frustrate karne wala laga kyunki jab bhi main support se help mang rahi thi toh mujhe sahi aur prompt jawab nahi mila. Support team ko contact karna tha lekin unka dialer busy rehna aur kabhi calls receive na kar pana meri problems ko aur complicated bana diya. Jab mujhe software ke database feature ke related confusion thi, toh koi asaan tareeka nahi diya jisse main jaldi solution paa sakti thi. Automatic updates ke baad interface mein itne changes hue ki main apna workflow samajhne mein thoda lost thi aur ye confusion ko aur badhata gaya. Billing aur invoicing process mein bhi transparency nahi thi; invoices samajhne mein mushkil thi aur mujhe lag raha tha ki kisi bhi point par mujhe exact information nahi milne wali thi. Overall, yeh sab cheezein milke ek disappointing experience bana de rahi thi. Main yeh sidha verdict dungi ki support ne meri zarurat ko achhi tarah samjha nahi aur technical team se response itna efficient nahi tha ki meri problems jaldi solve ho paati.