Clearly sign-up process was straightforward, other parts less so
I found the sign-up and payment process quite efficient and easy to navigate which was a relief when starting out. The invoices arrived promptly and were clear enough to understand without any hassle. However, once I moved beyond that, finding the exact training resources I needed wasn't always straightforward. The telephonic support was available but felt somewhat generic; sometimes it helped, other times it left me a bit confused about the technical aspects, especially regarding the new updates. The software's automatic updates did change the interface occasionally which wasn't explained well in initial communications, making me spend extra time figuring out the workflow again. The calling tools and dialer were mostly fine and worked well for a standard week, but occasionally lagged which impacted my workflow slightly. The database itself was useful but didn't integrate seamlessly with my existing work methods as I had hoped. Overall, I had a mixed experience. The ease of sign-up and payments was a strong positive, while the ongoing navigation through training and feature updates could use improvement. It's not a bad product, but it requires some patience to get through the learning curve, especially when trying to find specific resources or support explanations.