Clearest part was invoice handling
Going into WFHI, I expected the sales and pre-purchase explanations to cover every detail thoroughly, but my experience was a little more mixed. The initial materials promised a simple sign-up process and straightforward invoicing, which did turn out to be true and was the clearest part of my experience. The invoicing system worked without issues and aligned well with what was described, which stood out compared to the less clear parts. However, when it came to understanding the database feature and how it fits into remote workflows, the explanations were not as detailed as I hoped. It made me compare this to other platforms where those parts get more concrete walkthroughs. The onboarding flow was mostly in the expected order, although some steps felt a bit rushed, unlike the payment parts which were clearly laid out. Telephonic support was decent but didn’t always fill in gaps effectively, especially regarding functionality beyond the invoice and billing area. Despite those issues, the simplicity of the billing experience did help anchor my overall impression. So if I highlight one thing, it’s that the clarity around invoice handling was the strongest and most reassuring element from my point of view.