Clearer upfront info on process would help pre-purchase
I explored the WFHI offerings to understand how their software and training could fit my remote work setup. While the sign-up and payment process was straightforward, I found that much of the sales and onboarding specifics weren't thoroughly explained beforehand. I ended up having to figure out some aspects of the workflow and database features through trial and error after starting. The dialer and calling tools worked as expected, but some functions needed adjusting to my way of working, which wasn't entirely intuitive from the pre-purchase info. Telephonic support was available, but I had wished for more detailed guidance at earlier stages so I could plan things better. The invoicing and automatic updates were seamless, which made managing the service easier once I was onboarded properly. Overall, the package was mostly clear but missing some upfront details that would have reduced the effort needed to set things up smoothly and quickly.