Clearer than expected, less time wasted before signup
Before purchasing, I feared the explanations about the software and training would take a lot of effort on my part to understand and probably require many back and forth emails. However, the pre-purchase clarifications I received were clearer than I anticipated, which made the decision easier and quicker. I expected some technical jargon or vague responses during initial discussions but instead found the responses to be direct and informative. Even the explanations of billing, database features, and calling tools were laid out comprehensively in introductory sessions. This comparison to my previous experiences with similar products left me pleasantly surprised by how straightforward it was to get started. Despite this, I noticed that onboarding and training still required some self-study to really get used to the dialer and software environment but that was manageable. Overall, the effort to understand what was being offered was less than I had worried about, and signing up as well as invoicing was smooth.