Clearer terms and labels would help a lot
I expected clearer wording in the sales process description than what I actually got. Some of the labels and terminology used in the software and training materials weren’t very intuitive and left me guessing a bit. For example, the invoicing terminology was a bit confusing compared to what I’ve seen in other platforms, which slowed down signing up and getting started. The support team was helpful in clarifying some of these terms, but I think the product could benefit from better explanations upfront. The flow of signing up was pretty straightforward otherwise, and the calling tools worked well once I learned them. What was missing for me was a glossary or clearer labels that matched how I expected things to be called, so the learning curve could be smoother. Overall the software’s capabilities are solid, but they could enhance user experience by using simpler, familiar terms right from the start. This way, the onboarding would be less intimidating and the initial stage more approachable for new users.