Clearer steps needed in training
I went through the training hoping to understand how to manage the calling tools and work with the database feature effectively. The onboarding flow was supposed to guide me but I found the explanations incomplete at several points. For instance, when the dialer setup came, the instructions missed clarifying some settings which left me stuck. I ended up wasting time trying to get automatic updates working properly, and the telephonic support couldn't resolve my issues promptly because I was unclear on the steps myself. It felt like some key aspects were skipped in the training which was frustrating because if the basics were better explained, I could have saved a lot of effort. Also, the software interface didn't come across as intuitive like the training suggested it would be. I think the onboarding process should include more detailed walkthroughs and examples especially about payment setup and the database integration, so users aren't left confused after signing up. Without that clarity, the training feels incomplete for anyone trying to start remote workflows efficiently.