Clearer steps in training missing
I went through the onboarding and training hoping the instructions would be straightforward, but honestly, many things felt left hanging. They did cover the basics, like how to access the dashboard and database, but when it came to using the dialer and calling tools, explanations were vague or rushed. I kept wondering if I had missed some details because things were not explicitly spelled out. The part about automatic updates was especially unclear – I wasn't sure how often updates rolled out or if I needed to do anything manually. The sign-up and invoice payment process was one aspect I could manage myself with no trouble, so that part was fine. But overall, the lack of depth in explaining the software’s main functions made it tough to get fully confident. I expected step-by-step guidance, but instead I got bits of info scattered around, which meant I had to figure out most on my own. That shouldn’t be the standard for this kind of training.