Clearer labels and simpler wording needed for sales process
The sales and pre-purchase flow was okay, but I found the wording of some labels confusing which made it harder than necessary to decide on the features and training options. It seemed like the terminology didn’t always match what I expected from similar software, and some buttons or menu items weren’t very intuitive. For example, the steps to understand pricing or to check what the database feature includes weren’t spelled out clearly, so I had to guess or reach out for extra clarification a few times. On the positive side, once I got in touch with support, they helped explain things somewhat and the overall signup process itself worked without problems. What I really missed was a more straightforward layout or clearer jargon to help users quickly know what they were buying without second-guessing. The software has potential, but the labels and phrasing during sales really could be more user-friendly, especially for folks like me seeing this kind of tool for the first time. A little polish there would definitely improve the whole initial experience.