Clearer explanations needed, though phone support was okay
I have to say, when I first contacted telephonic support, I found the explanations a bit confusing because they used technical jargon without much simplification. On the other hand, the agent was patient and did try to clarify a few things after I asked, which was helpful. The software itself is pretty standard, but the communication around certain features, especially the dialer settings and database searching, was less clear than I expected. I appreciate that the support team answered my calls promptly; response time was fine. However, some of the information provided felt rushed and not fully tailored to my level, so I had to keep asking for examples to understand better. The onboarding materials could use more step-by-step visuals or simpler language. When it came to the invoicing and payment process, everything was straightforward, so at least that part was handled well. Overall, the support was mixed: the call waiting was minimal and polite, but the explanations could be improved for newcomers. I hope future sessions focus more on clear, accessible communication rather than assuming prior knowledge, which would make the whole experience less stressful.