Clearer explanations needed before purchasing
When I was exploring WFHI, I expected a much clearer explanation of how the software and training would work together before I signed up. The sales process felt a bit rushed and lacked detail on what the invoicing process truly entailed or how the calling tools performed over sustained usage. I had questions about recurring billing versus one-off payments, but the information provided did not sufficiently distinguish these aspects. Also, the onboarding steps and what support could be expected telephonically were not clearly outlined upfront, which made the initial experience somewhat confusing. Because of that, I approached the software cautiously, unsure about what to expect beyond the initial trial days. I would have appreciated more transparent and detailed explanations beforehand to decide better if the service was right. This lack of clarity was the main missing piece for me, even though the sign-up and payment itself was reasonably smooth.