Clear yet sometimes confusing wording overall
The communication and support I received during onboarding have been a mix of clear and confusing. The labels in the software mostly made sense and were straightforward to follow, which helped me navigate the database and calling tools with relative ease. On the other hand, some of the instructions in emails or the training materials felt complicated or a bit vague, making it necessary to double-check with support. Despite these hiccups, the tone of communication remained positive and encouraging throughout. I liked how the support team was available telephonically and provided quick responses most of the time, even if sometimes explanations needed to be asked twice. Overall, the whole onboarding felt like a learning experience—sometimes smooth, sometimes a little tricky. I appreciate the effort to keep things simple, but some refinement in wording would make the process even better.