Clear verdict: will probably not need help next time
The onboarding and training were structured enough that I got the hang of most things by the end of it. While there were moments where I felt a bit overwhelmed by the number of features and steps, the training helped me make sense of the workflow. I appreciated that automatic updates didn’t disrupt my access or progress, which is a relief when you’re learning. Telephonic support was available when I needed to ask questions, but frankly, I found myself relying on the training materials more. Next time I onboard someone else, I think I might not require much external help because the initial orientation was sufficient to get comfortable with the software. That said, if issues pop up, I know support is there, so that ease of access adds reassurance. I liked the invoicing and payment experience too; it felt transparent and straightforward without surprises. So overall, my verdict is that I probably won’t need much assistance next time around, but it’s good that the option is there if necessary.