5 out of 55 of 5Verified purchaseSupport and communication
Clear verdict: Support was adequate but self-navigation essential
While the support provided by WFHI was fairly helpful, much of the learning curve happened through self-navigation of the software and training materials. Telephone assistance was there when needed, but I found that many issues required me to experiment with the database interface or dialer on my own before getting consistent results. This isn’t a negative per se, as it allowed me to build hands-on understanding, but it does mean users should anticipate a fair amount of independent troubleshooting to become fully comfortable. That said, the communication was timely and cordial, making the process manageable overall.