Clear verdict: mostly self-guided onboarding
I found the onboarding and training process quite straightforward overall, though I did have to figure out a good portion of it on my own. The initial sign-up was smooth, and I especially appreciated that the database setup was explained well in the tutorials provided. However, when it came to configuring the calling tools and dialer, the instructions were a bit sparse in detail. I ended up experimenting with settings to optimize workflows instead of having step-by-step guidance. The automatic updates meant the interface changed slightly during my first week, so that added some learning curves too. While support was available, I noticed their response was sometimes a bit delayed, which meant I had to troubleshoot independently initially. Training videos were great for understanding the basics, but the advanced features required more trial and error. On the plus side, the invoicing and payment procedures were clearly outlined and easy to follow, which reduced administrative hassle. Overall, the training and onboarding reflect a mix: starting with clear basics but requiring personal effort to master the complete software suite. This worked fine for me since I prefer hands-on learning, but users expecting comprehensive guidance from start to finish might find it less ideal.