Clear verdict: it just didn’t work
From the beginning, I found the support and communication lacking clarity. When I signed up and started with the onboarding flow, many instructions were vague or confusing, which made me unsure about what steps to take next. The telephonic support felt unhelpful because explanations were either rushed or filled with jargon that didn’t make things easier to understand. Each time I contacted them, I hoped for clearer guidance, especially around using the calling tools and dialer, but that didn’t happen. Even updates to the software didn’t come with clear notes; I was left guessing how changes would affect my database or workflows. Overall, the sign-up and payment process seemed straightforward, yet the lack of clear communication afterwards overshadowed any smoothness there. I ended up feeling quite frustrated and uncertain whether I could properly use the product because the explanations were never fully clear for me.