Clear training on dialer setup, but onboarding flow felt a bit scattered
I've used a few remote workflow platforms before, so I had some expectations about the training and onboarding process here. The part that really worked well was the detailed training on how to use the call dialer and integrate it with the database — it was clear and felt practical, which I appreciated. However, the overall onboarding flow was a bit scattered compared to what I was used to. For instance, some key steps like setting up user profiles and permissions seemed to be spread out instead of grouped logically. This made the onboarding feel longer and somewhat disorganized. Also, some of the training materials assumed prior knowledge which I didn’t have, so I had to pause and look up basics outside the platform. On the plus side, the automatic updates during setup ensured I always had the latest version without manual intervention, which was nice. Overall, I think this software's training could be improved by making the onboarding steps more coherent and beginner-friendly, though the specific training on calling tools and database felt solid.