Clear training but a bit rough in error handling
The training and onboarding process had its strengths and weaknesses. On the positive side, the training modules covered most of the basics thoroughly, helping me get acquainted with the software's features, including the dialer and database capabilities. The onboarding experience was generally smooth, and I appreciated how automatic updates kept the software up to date without interrupting my work. However, when things went wrong, especially during more complex setups like integrating new calling lists, the system did not offer much proactive guidance. I found that I had to rely on telephonic support to sort out some of these issues, which could be time-consuming. The support was patient and informative, though a more systematic troubleshooting feature in training would have been beneficial. The payment and invoice process was straightforward and hassle-free, which was a relief. In summary, while the training inspired confidence in handling most tasks, better measures to address unexpected problems would make the overall experience more seamless and user-friendly.