Clear training and onboarding but a few areas need improvement
The training provided by WFHI was well-structured and easy to follow, which helped me gain confidence in using their remote workflow software. From signing up to accessing the dashboard and learning to use the dialer effectively, the steps were clear and logical. I appreciated how the onboarding materials explained the database features thoroughly, allowing me to see how I might integrate them into my daily work. However, I did notice some training modules felt rushed, especially when it came to advanced customization options. While I felt confident handling the basics after completion, I would have liked deeper coverage in those areas. The initial setup was straightforward, and invoicing and payment processes were clearly outlined too, which made getting started smoother. Telephonic support was also available for questions, though I found response times varied depending on the time of day. Overall, I ended the training feeling able to use most functions comfortably but with some reservations about more complex features. I would recommend this training for users new to remote software looking for a solid foundation, but those wanting an in-depth technical dive might find it somewhat lacking. Despite minor drawbacks, the onboarding process effectively prepared me for regular software use, helping me feel more self-reliant as I progressed through different tasks.