Clear terms but some labels were confusing too
My initial experience with the sales and pre-purchase side of WFHI was a bit of a mixed bag. On one hand, the overall pricing and billing terms were transparent and fairly straightforward, which I appreciated because it made planning my expenses easier. On the other hand, some of the labels on the training modules and software features were ambiguous and made me pause. For example, certain options in the dashboard seemed to overlap and I wasn't always sure whether I was looking at a reporting tool or an actionable task list. This made the onboarding slightly slower than I had hoped. I don’t want to overstate these issues as the essential functions did work and I could clear my doubts with support when needed. In summary, clear good parts balanced with a few usability quirks that could use refinement for smoother navigation.