Clear support moment contrasted with overall confusion
The support I received over the phone was frustrating in many ways, mostly because I found explanations unclear throughout. For example, when I called about setting up the dialer tool, the instructions given felt rushed and vague, leaving me more confused than guided. They used some technical terms without stepping back to explain the context, which made it hard to follow. That one call stood out as particularly unhelpful, as I couldn’t get clear answers to basic questions regarding connecting to the database feature. Outside of that, I don’t have a clear memory of other support interactions, which suggests they weren’t especially impressive either because they failed to leave a positive mark. Invoicing and payment processes were also complicated by a lack of transparent info on whom to contact. Ultimately, the whole experience felt patchy, with a moment of notably poor clarity overshadowing any else that might have been neutral or slightly better.