Clear support language would help more
When I first got on the phone with support, I noticed a moment where the instructions they gave me were confusing — it felt like the labels didn't quite match the software screens I was seeing. That was frustrating because it slowed down the process of solving my issue. Aside from that, the rest of the communications I've had with them have been fine, mostly straightforward. They answered most of what I asked without too much back-and-forth, and their telephonic support was available when I needed it. The automatic updates seemed to work fine, although I didn't notice any major changes either way. Signing up was pretty normal and invoicing was clear enough. If I explained the support to a friend, I'd say 'it's mostly good, but sometimes they say things that don't quite match up with what you see, so you have to double-check yourself.' So overall, it's a positive experience with a little room for improvement especially around clarity in communication.