Clear support helped but missed live chat option
During my time getting familiar with WFHI's phone support, I found the responses quite straightforward and to the point. The telephonic assistance explained how to navigate the database and usage of the dialer clearly. This helped me complete the first week of workflow setup without too many issues, and I felt able to operate the software confidently by the end. However, there was no live chat option which I think could have made quick clarifications even easier. Email support was also a bit slow compared to phone calls, so I stuck mostly with telephone. The updates roll out automatically, which kept the software up to date, and this reduced any follow-ups needed. Overall, the communication and support gave me a good foundation, but I would have preferred faster or more varied contact options during onboarding and training.