Clear support for dialer setup but overall communication mixed
When I reached out for telephonic support during the dialer setup, the help was quite clear and actionable, which I appreciated. That specific call helped me overcome a roadblock that had been delaying my workflow integration. However, outside of that moment, the overall communication with support was a bit inconsistent. Sometimes emails or queries took longer to get responses, and I wasn’t always sure if my concerns were fully understood. The invoicing process was straightforward and never required support, so that part was hassle-free. Onboarding training felt adequate initially, yet I’m unsure if I would ask for help again because the support experience was hit and miss. The automatic updates occasionally seemed to change interface layouts without much warning, causing minor confusion. I think for urgent issues, support works well; but for less critical or more complex doubts, I wasn’t fully confident that help would be timely. So from my experience, while the telephonic support shone during a crucial moment, I remain uncertain about counting on them consistently for future assistance.