clear support experience with some gaps but overall good
The support and communication setup was generally easy to navigate which made it convenient when I needed help. I appreciated that the documentation was thorough for common questions, so often I found what I was looking for without having to call. On the other hand, when I did reach out by phone, the responses were timely but occasionally felt a bit scripted and lacked the depth to fully resolve my issue in one go. I had to call back a couple of times before getting to the right person who could assist more thoroughly. Despite this, the representatives were polite and tried hard to assist. The training sessions helped me understand most features well and reduced the need for extended support calls. Overall, it was a straightforward experience which I’d rate positively — definitely not perfect, but strong enough that I'd use their support again if needed without much hesitation.