Clear support but setup felt like a one-off
Overall, I found the support from WFHI to be quite good. When I was onboarding and moving through the initial training sessions, the team was responsive and considerate. I appreciated how the telephonic support guided me through setting up the database and dialer features the first time. That said, once the initial setup was done, it seemed like ongoing support was minimal. I reached out a few times for minor clarifications, but it didn’t feel like there was a continuous channel open for ongoing guidance. The onboarding flow was relatively smooth, which made me feel confident using the software, though I wish there was a little more handholding past the basics. Invoicing and payment processes were clear and timely, which eased any anxiety around subscriptions. So, it’s a solid experience but with room for more sustained communication after the initial setup.