Clear support but sales felt drawn out
When it came to the sales and pre-purchase side of things, I’d say help was there if I needed it, but I’m not sure I’ll require it the next time around. The process had good clarity and the invoicing was understandable, which I appreciate. But the pre-purchase queries were addressed after some delay and with a few back and forths. It wasn’t immediate nor super efficient, so if I decide to use something similar again with WFHI, I expect I’ll want to lean on their support once more. Still, I found the training materials helpful and the onboarding flow made sense to me. So while the assistance was positive, the timing felt slow in a couple of places. I can see myself reaching out to them again because of some of those lingering doubts, but overall the experience left me with reasons to recommend them despite this minor downside.