Clear support but labels could be simpler
The telephonic support was responsive and generally helpful whenever I had issues with the software. The people on call explained the billing and payment processes clearly, which made things easier on my end. However, I found that some of the wording inside the software dashboard and the labels on the calling tools were not very intuitive. For example, the database feature’s menu had terms that weren't immediately obvious, which slowed down my workflow. On the plus side, the training materials helped clarify the meaning behind these labels, but it would have saved me time if the terminology was more straightforward. The automatic updates improved the software gradually, and the sign-up process was quite smooth, with no hiccups in invoicing. Overall, support communication was good, but refining the label language would make the software much easier for new users to get started with and reduce reliance on help.