Clear support but could have been more proactive
I honestly expected a lot more confusion with setting up the WFHI software, given my past experiences with similar tools. However, the support team explained every step clearly, breaking down what the remote workflow software actually does and how to make the most of the calling tools and database features. That was better than I imagined. On the downside, sometimes I had to follow up multiple times when the updates rolled out, and a little more proactive communication about these changes would have been helpful. The invoicing process was straightforward, and payment handling was efficient, just as promised. Overall, I found the onboarding training very user-friendly compared to other services I've tried. The telephonic support answered my questions in clear, simple terms, ensuring I understood everything rather than just giving scripted responses. Balancing out what I feared at first with the actual experience, I feel generally positive and would consider their services again for the software and training needs.