Clear steps but some timings could be better balanced
From my experience, the support and communication were quite good overall, though with room to improve. The instructions for setting up the dialer and linking it to the database had a logical flow, and I appreciated that they sent an email summary after each session. It made it easier to remember what to do next. On the downside, I found the sequence for training delivery a bit too rigid. For example, some of the more advanced calling tools were introduced before I had fully grasped the basics of the database feature. While not a huge issue, it caused a little confusion that could have been avoided by adjusting the order slightly. The telephonic support team was helpful when I called in, yet I sometimes wished the wait times were shorter, since delays did disrupt my schedule mildly. Overall, the invoicing process was straightforward, and payments went through without issues, which I appreciated. So, the system has positives and negatives side by side, and my sense is that with minor tweaks to the training order, the onboarding would feel smoother and more intuitive.