Clear steps alongside some confusing moments
Reflecting on the support and communication from WFHI, my experience was quite mixed. The telephonic support team was friendly and willing to help, which was definitely a positive. They walked me through some of the initial setup steps logically, so I felt that at least a basic process was in place. However, on multiple occasions, the sequence of instructions did not really line up with the software’s actual behavior. I found myself repeating certain steps because some commands did not trigger the expected outcomes, leading to frustration. It seemed like support was trying their best but lacked updated guidance for recent automatic updates that had changed the interface somewhat. This disjoint meant I had to spend extra time troubleshooting on my own. On the bright side, the waiting times on calls were reasonable, and eventually, I did get the answers I needed. Yet, because the flow wasn’t as smooth as I expected, the overall process felt somewhat inefficient. In the end, the friendly tone helped a lot, but the mismatch between steps and actual functionality left me second-guessing the system's readiness.