clear setup, but ongoing help needed too
You provided an excellent initial setup experience that made getting started with the software manageable from day one. The training sessions were focused and helped me understand how to use the calling tools and the dialer for my remote workflows. Setting up the database was straightforward with your guidance, and the automatic updates ensured I didn’t have to worry about manual patches adding to my workload. However, I felt the ongoing support required more of my time than I expected. While the telephonic support was useful, many issues arose that seemed to need your attention repeatedly rather than just once during initial setup. Invoicing and payment processes were smooth, which I appreciated. Overall, the experience felt balanced – the setup was clear and efficient, but you might want to look into reducing the frequency of recurring issues post-onboarding to make life easier for your customers. Despite that, you helped me build a workflow that I can maintain effectively with some regular assistance from your team.