Clear setup but ongoing charges could be explained better
Setting up billing with WFHI started well, with the initial sign-up and invoicing process being easy enough to follow. The training helped clarify how payments would be processed, including automatic deductions and where to find invoices in the dashboard. I appreciated that much of the setup is one-time, such as entering payment details and agreeing to terms. However, I found that ongoing charges weren't communicated as transparently as I would have liked. While the system continues to update automatically, I wasn't initially aware of which fees are recurring monthly versus those triggered by specific feature use. This caused me to double-check several times and reach out for clarification. The telephonic support was patient and informative, but I think more upfront detail about ongoing costs could spare other users that extra step. Despite this, the overall experience is positive, and the software performs as expected in managing billing and payments smoothly. I value the clear invoicing and ease of adding payment methods. In summary, the setup phase is clear but I'd like future improvements in how ongoing fees are detailed to balance the convenience with full transparency.