Clear sales info but some self-navigation required
My experience during the sales and pre-purchase stage was a mix of positives and a bit of frustration. On the plus side, the site offered detailed descriptions of the software features and training modules, which helped set realistic expectations. However, I found that quite a lot of specifics about the onboarding flow and payment procedures had to be pieced together by myself. The initial sign-up instructions were decent yet not fully comprehensive, forcing me to rely on FAQs and trial navigation before I felt comfortable proceeding. Although the sales contact was responsive, I wished for a more guided overview or a checklist that covered all the essential steps in clearer terms. This would have saved time and reduced my uncertainty. Overall, while the information was good, I had to work a fair bit independently to fully grasp what I was getting into, which slightly tempered my enthusiasm but didn't put me off.