Clear sales info and some bits left to figure out myself
During the sign-up and pre-purchase stage, I found the process transparent for the most part. The invoicing was straightforward, and I understood what I was paying for without much ambiguity. However, some of the finer features of the software were not fully explained before I started using it. I had to spend extra time navigating the database and dialer tools to figure out their best uses. Training materials were present but didn’t cover advanced functionalities in depth, so I relied on trial and error for some tasks. Support was available but I preferred solving initial questions myself. Despite this, the automatic updates rolled out without issues and improved some features quietly. Overall, the sales and billing parts were clear, but I felt I needed to explore more on my own to get the full benefit of the product. This mix of clear info and self-learning was manageable but could be better balanced.