Clear sales explanation but mixed onboarding experience
The sales conversation was overall clear, with the representatives explaining the software features and training offerings honestly and managing my expectations well. They laid out what the tools are capable of and the general process I would be following, which helped me decide to proceed. However, once onboard, I experienced a mixed bag; while the dialer software itself performed consistently during heavy use, the training provided left some gaps in understanding how to best utilize certain database functions. I appreciated that the automatic updates seemed to keep the system running smoothly without disrupting my workflows. Still, I think the initial setup and onboarding could have been broken down more thoroughly. The invoicing and payment process were straightforward, contributing to a positive start. Overall, the clear presentation during sales won me over, but I would have preferred deeper practical onboarding support.