Clear responses but lacked some proactive info
I found the telephonic support quite responsive, reaching out when I needed help and providing clear instructions each time. However, I felt there was some room to be a bit more proactive in communication. For example, I had to initiate most of the calls myself rather than receiving updates or tips that could have helped me avoid issues. The team was patient and knowledgeable, and they helped me understand the billing and database features well. The payment process was also smooth once I got through the initial sign-up confusion. Overall, I appreciate the responsiveness, but I wish there had been a bit more guidance without having to ask for it first. Still, having support at the ready when I needed it was reassuring and made the software easier to work with over time.