Clear process but lacked speed and some variety
I found the pre-purchase interaction with WFHI straightforward but somewhat repetitive. The sales communication was clear, detailing the software’s main features and the training program effectively. However, I noticed during the discussions that some information or questions were repeated multiple times by different representatives, which made the process feel somewhat slow and less efficient than I hoped. Waiting for responses between the phases added to the length of the decision-making period. I would have appreciated a more consolidated approach with fewer redundancies to speed things along. Still, the information provided was accurate and sufficient to form a good understanding of the product. Overall, the experience was positive but could improve by reducing waiting times and repeated explanations during sales and onboarding.