Clear process but lacked explanations on key terms
The sales and pre-purchase phase was overall straightforward, with clear instructions on how to sign up and complete billing. However, I found that some wording and labels within the portal were confusing at first. For example, certain features or buttons used technical terms without additional description, which made it hard to know their exact purpose immediately. It would have improved user understanding if there were short tooltips or explanations next to those labels. Additionally, the invoice layout was neat but didn’t clarify the differences between charges or what specific elements referred to. This lack of clarity led to having to contact support for some questions that might have been avoided with better labeling. While the main steps to registration and payment made sense, these missing explanations slowed me down slightly during pre-purchase. A bit more detail in the wording and labels would definitely make the experience smoother and less prone to queries.