Clear pre-purchase but had to figure some details myself
I went into using WFHI’s software expecting a fairly ready-to-use solution, and for the most part, the sales and pre-purchase info set me up well. The initial sign-up and invoicing details were clearly laid out, which helped me plan accordingly. However, once I began the onboarding and training, I noticed that some elements, especially around setting up the database connections and customizing the dialer, were less well documented. I ended up having to work quite a bit to understand how to link features to my workflow effectively. The automatic updates were helpful in terms of keeping the tool current, but I would have preferred clearer communication about what changes to expect. Still, telephonic support was reachable and often provided useful guidance, though occasionally I felt like the responses were a bit generic. In summary, the upfront clarity on payments and basic features was good, but real understanding unfolded with some effort on my part.